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After I left a telephone message that we had no water, Mr. Anderson called me back within a few hours. He arrived quickly and diagnosed the problem. (Lighting had struck our well frying the wires and the pump.) He had a special pump overnighted and the very next day we had water again. Mr. Anderson is dependable, honest and capable.
With customer service consisting of automated phones or if you are lucky, someone who speaks broken English in another country, customer service now a days is very poor. There is nothing worse than getting home after a long day of work and finding that you have no water pressure in your house. It is such an underrated necessity but when you don't have it there are few feeling that make you feel more helpless. So after some electrical diagnostics of my own I found that a capacitor for the well pump was bad. Feeling hopeless I called mr. Anderson and left a message knowing for sure that because it was 6:00p.m. On a Friday that I would not get a reply until Monday morning. Literally 15 minutes after I left a message I got a phone call from Andy Anderson (the owner) himself!!! I explained what was going on and mr. Anderson already knew what it was and how to fix it. To my surprise he said he was on his way to dinner but would be more than happy to meet me afterwards with the complete control unit needed to fix my well. Upon arrival with the CORRECT PART the first time I was most assuredly expecting some outrageous bill and a service call fee but instead was given a VERY reasonable recipt and a firm handshake thanking me for my business. This might not mean a lot to most people but it has meant the world to me and has solidified my business relationship for ever!!! Words cannot fully express my gratitude towards mr. Anderson and his company for great customer service, high quality parts, and affordable prices!!! I will ALWAYS support local businesses!!! Thank you again!!!
Anderson Well Drilling installed a whole house R/O system which has improved water quality dramatically. Mr. Anderson is always available to answer questions or fix any issues that may arise. He stands by his work which is rare these days.... I would highly recommend Anderson Well Drilling to any residential customer in need of improving water quality!
